Ordering online with us is safe and secure! We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.
If you wish, you may also send us a personal check. Personal checks may delay your order as we must wait for your funds to clear before we ship any merchandise. To order by check, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form and check to the address above. Please make checks payable to Cushions by Wicker Imports.
Return / Refund Policy
Most of the products we sell offer custom options with cushions that are made to order. Therefore any order changed or canceled after the order has been put into production is subject to a 25% restocking fee. If you are not satisfied with any product you ordered, please call us and we will make every effort to rectify the situation. Since all replacement cushions are custom made, we cannot accept any returns after the cushions have shipped. Please double check all measurements on replacement cushions to ensure that you have chosen the correct cushion, if in doubt please call.
Every item we sell is carefully inspected before it is shipped. When your order arrives, be sure to inspect it to be sure you received the right products and they were not damaged in transit. If you notice damage, note it on the delivery receipt and notify the driver before you sign for it. Call us at 717-863-9622 as soon as you can to report the damage or discrepancy. In the rare case of concealed damage, please call us within 5 days of delivery and we will be happy to address the situation. We will pay for return shipping and ship out a replacement at no charge on all damages. In the case of the wrong product shipped, please call us immediately and we will pay for return shipping and replace the incorrect product.
We have made every effort to provide fabric images as close as possible to the actual fabric. Due to variations in light, monitor quality or even dye lot variations, we cannot guarantee that the fabric images represent the true fabric colors. If you are trying to match colors or are concerned with the true fabric colors, please order samples.
Goods are charged at price shown on the product pages on the date the customer places the order. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.
If we should receive a complaint about any part of our service by phone, e-mail, or letter, then it will be dealt with promptly (we will reply within 5 business days). It will then be dealt with confidentially and effectively.