Frequently Asked Questions
When will I receive my order?
Most orders ship in 4 weeks after we receive the order. During our peak season from April through July shipping times can be as long as 4 to 6 weeks, please order early to avoid the rush. You can get them faster by using our express production option.
How will my order be shipped?
Cushions will be shipped UPS and be delivered to your doorstep.
Are there any delivery charges?
Standard delivery is free on most products.
Is there sales tax on my order?
We do not charge sales tax in states where we do not have a physical presence. All orders to PA customers are subject to the current tax rate.
What if my order arrives damaged?Every item we sell is carefully inspected before it is shipped. When your order arrives, be sure to inspect it to be sure you received the right products and they were not damaged in transit. If you notice damage call us a at 717-560-6325 as soon as you can to report the damage or discrepancy. In the rare case of concealed damage, please call us within 5 days of delivery and we will be happy to address the situation.
What if I receive the wrong item?In the case of the wrong product shipped, please call us immediately and we will pay for return shipping and replace the incorrect product.
Why are there different prices for different fabrics?
Wicker Cushions On line makes our own premium cushions that are far superior to the standard cushions. We offer spun poly fabrics that pigment printed and Sunbrella fabrics that are solution dyed.
What if I order the wrong size cushions?All cushions are made to order and are not returnable. Please double check your furniture measurements with the sizes listed on our product pages. All cushions are not the same.
What if I don't like the fabric?Again, all cushions are custom made and are not returnable. We offer nicely sized fabric samples for free. You can order them here.
Are the cushions waterproof?Although we use a drain through foam on some of our cushions, they are not waterproof. Outdoor fabrics do repel water but water can leak through the seams. This make them suitable for covered areas. For uncovered areas the cushions should be brought out of the weather or the furniture should be covered when not in use. This will extend the life of the cushions and the furniture. If they do get soaking wet, place them with their zippers down in a sunny location to drain the water.